SHIPPING & DELIVERY

Last Updated: August 31, 2026

At Auralena, we are committed to delivering your fragrance safely and efficiently. Please review the following shipping and delivery information before placing your order.

1. SHIPPING AVAILABILITY

Auralena currently delivers orders within Pakistan.

Delivery availability may vary depending on the customer's location and courier coverage.

2. ORDER PROCESSING

Once your order is successfully placed, our team will process and prepare it for dispatch.

Orders are generally processed during our regular business hours. Processing may take additional time during:

• Public holidays

• Sales and promotional periods

• High-volume order periods

• Unforeseen operational circumstances

You may be contacted by our team to confirm your order or delivery details where necessary.

3. DELIVERY TIME

Delivery times depend on your location and the courier service used to deliver your order.

Estimated delivery time may vary between different cities and areas.

While we aim to deliver orders within the estimated timeframe provided, delivery dates are not guaranteed as delays may occur due to circumstances beyond our control.

These may include:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• Unsuccessful delivery attempts

• Unexpected logistical issues

4. SHIPPING CHARGES

Applicable delivery charges, if any, will be displayed during the checkout process before you confirm your order.

Shipping charges may vary depending on the delivery location, order value, or promotional offers.

5. CASH ON DELIVERY

Cash on Delivery may be available for eligible orders within Pakistan.

For Cash on Delivery orders, the customer must pay the full order amount to the courier at the time of delivery.

Our team may contact you to confirm your order before dispatch.

6. ORDER TRACKING

Once your order has been dispatched, tracking information may be provided where available.

Customers can use the provided tracking details to follow the status of their shipment.

If you have not received tracking information or need assistance with your order, please contact our customer support team.

7. DELIVERY ATTEMPTS

Our courier partner may make one or more attempts to deliver your order.

Please ensure that the recipient or an authorized person is available at the provided delivery address.

If delivery cannot be completed due to an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related circumstances, additional delivery arrangements may be required.

8. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

• Full name

• Phone number

• House/office number

• Street/area

• City

• Other relevant address details

Auralena is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. DAMAGED PACKAGE

If your order arrives visibly damaged, please contact us as soon as possible.

We strongly recommend taking clear photographs and/or a video of the package and product immediately upon receiving the order.

This evidence may be required to verify the issue and arrange an eligible replacement.

Please do not discard the damaged packaging until the issue has been reviewed by our team.

10. MISSING OR INCORRECT ITEMS

If an item is missing from your order or you receive a product different from what you ordered, please contact our customer support team.

Please provide your order number along with clear photographs or other relevant information so that we can investigate the issue and provide an appropriate resolution.

11. DELIVERY DELAYS

Auralena works with third-party courier and logistics partners. Although we make reasonable efforts to ensure timely delivery, we cannot be held responsible for delays caused by circumstances outside our reasonable control.

If your order is significantly delayed, please contact us and our team will assist you in checking its status.

12. CONTACT US

For questions regarding shipping, delivery, tracking, or your order, please contact us:

Auralena
Email: Contact.auralena@gmail.com
Phone: 0320-3818369
Website: AuralenaShop.com

We appreciate your trust in Auralena and look forward to delivering your fragrance to you.