Terms & Conditions

Last Updated: September 13, 2026

Welcome to Auralena. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions.

Please read these terms carefully before using our website.

1. About Auralena

Auralena is an online fragrance and perfume store offering products for customers through our website.

Throughout these Terms & Conditions, the terms "Auralena," "we," "us," and "our" refer to Auralena.

The terms "you," "customer," and "your" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with or disrupt the website.

• Not use the website to engage in fraudulent or unauthorized activities.

• Not reproduce, copy, or misuse our website content without permission.

Auralena reserves the right to restrict or terminate access to the website if we believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, fragrance notes, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Fragrance perception can vary from person to person.

• Fragrance notes and descriptions are provided to help customers understand the character of a fragrance.

• We do not guarantee that a fragrance will smell exactly as expected by every customer.

Auralena reserves the right to correct errors, update product information, or modify product availability at any time.

4. Prices

All product prices displayed on our website are listed in Pakistani Rupees (PKR) unless otherwise stated.

Auralena reserves the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been successfully confirmed, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may contact you to confirm your order details, particularly for Cash on Delivery orders.

We reserve the right to:

• Accept or decline an order.

• Cancel an order where necessary.

• Limit quantities purchased.

• Cancel orders suspected of fraud, misuse, or unauthorized activity.

• Cancel orders affected by pricing, inventory, or technical errors.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our refund procedures.

6. Cash on Delivery Orders

For Cash on Delivery orders, customers are responsible for providing accurate contact and delivery information.

Auralena may contact customers to confirm their order before dispatch.

Repeated refusal to accept confirmed orders or misuse of the Cash on Delivery service may result in restrictions on future orders.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on:

• Customer location

• Courier availability

• Weather conditions

• Public holidays

• Unexpected logistical delays

• Other circumstances outside our reasonable control

Auralena is not responsible for delays caused by courier companies or circumstances beyond our control.

Customers are responsible for providing a complete and accurate delivery address and contact number.

8. Returns and Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Because perfumes are personal-use products, opened or used fragrances may generally not be eligible for return or exchange unless the product is confirmed to be damaged, defective, or incorrect.

Customers should review our Return & Exchange Policy before placing an order.

9. Payments

We may offer different payment methods, including Cash on Delivery and/or online payment methods.

Payment processing may be handled by third-party payment providers. Additional terms and conditions from those providers may apply.

Auralena reserves the right to refuse or cancel transactions where fraudulent or unauthorized activity is suspected.

10. Intellectual Property

All content available on the Auralena website, including but not limited to:

• Brand name

• Logo

• Product images

• Product descriptions

• Graphics

• Text

• Website design

• Videos

• Marketing materials

is owned by or licensed to Auralena unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

11. Customer Reviews and Content

If you submit a review, photograph, testimonial, comment, or other content to Auralena, you agree that the content must not:

• Contain unlawful or offensive material.

• Infringe another person's rights.

• Contain misleading or fraudulent information.

• Include malicious software or harmful content.