TERMS & CONDITIONS

Last Updated: August 31, 2026

Welcome to Auralena. By accessing or using AuralenaShop.com, you agree to comply with and be bound by the following Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. GENERAL

Auralena operates this website to provide customers with access to our fragrance products and related services.

Throughout these Terms & Conditions, the terms “Auralena,” “we,” “us,” and “our” refer to Auralena. The terms “you” and “customer” refer to any person accessing or purchasing from our website.

By using our website, you confirm that you have read and agreed to these Terms & Conditions.

2. PRODUCTS & DESCRIPTIONS

We make reasonable efforts to ensure that product names, descriptions, images, prices, and other information displayed on our website are accurate.

However, slight variations in product appearance, packaging, or colour may occur due to photography, screen settings, packaging updates, or manufacturing processes.

Auralena reserves the right to update product information, descriptions, availability, and pricing without prior notice.

3. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase

• Discontinue any product

• Cancel an order if a product becomes unavailable

• Correct inventory or pricing errors

If we are unable to fulfil an order, we will contact the customer and provide an appropriate resolution.

4. PRICING

All product prices displayed on AuralenaShop.com are stated in the applicable currency shown on the website.

Prices may change at any time without prior notice.

Any applicable delivery charges or other charges will be displayed during the ordering process.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily guarantee that the order has been accepted for fulfilment.

Auralena reserves the right to cancel or refuse an order in situations including:

• Incorrect pricing or product information

• Product unavailability

• Suspected fraudulent activity

• Incorrect customer information

• Delivery restrictions

• Other circumstances that prevent us from fulfilling the order

6. CUSTOMER INFORMATION

Customers are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name

• Phone number

• Email address

• Complete delivery address

• Any other information required to fulfil the order

Auralena is not responsible for delivery problems resulting from incorrect, incomplete, or outdated information provided by the customer.

7. PAYMENT

We may offer different payment methods depending on your location and availability.

For Cash on Delivery orders, payment is required upon delivery of the order.

Where online payment is available, payments may be processed through third-party payment providers. Their own terms and policies may apply.

8. DELIVERY

We aim to dispatch and deliver orders within the estimated timeframe communicated to customers.

Delivery times may vary due to:

• Customer location

• Courier delays

• Weather conditions

• Public holidays

• Operational issues

• Unforeseen circumstances

Auralena cannot guarantee an exact delivery time where delivery is handled by an independent courier or logistics provider.

Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.

9. RETURNS & EXCHANGES

Due to the personal-use nature of fragrance products, opened, sprayed, or used perfumes cannot be returned or exchanged simply because the customer does not like the fragrance.

Returns or replacements may be considered for eligible circumstances such as:

• Wrong product received

• Product received damaged

• Verified manufacturing defect

• Missing product

Please refer to our Return & Exchange Policy for complete details.

10. ORDER CANCELLATION

An order may be cancelled only if it has not yet been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

Customers should contact Auralena as soon as possible if they wish to cancel an order.

11. WEBSITE USE

You agree to use AuralenaShop.com only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website

• Interfere with website security or functionality

• Use the website for fraudulent activities

• Copy or misuse our content, branding, images, or intellectual property

• Use automated systems to collect website information without permission

We reserve the right to restrict or terminate access to the website where misuse is suspected.

12. INTELLECTUAL PROPERTY

All content available on AuralenaShop.com, including but not limited to:

• Auralena branding

• Logos

• Product names

• Product images

• Text

• Graphics

• Designs

• Website layout

• Marketing materials

is owned by or licensed to Auralena unless otherwise stated.

You may not reproduce, distribute, modify, copy, or commercially use our content without prior written permission.

13. THIRD-PARTY SERVICES & LINKS

Our website may contain links, integrations, or services provided by third parties.

Auralena is not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Auralena shall not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical failures, service interruptions, or other unforeseen events.

We do not guarantee that our website will always be available, uninterrupted, or completely free from errors.

15. CHANGES TO THESE TERMS

Auralena reserves the right to modify or update these Terms & Conditions at any time.

Changes will become effective when the updated terms are published on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.

16. GOVERNING LAW

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of Pakistan.

Any disputes relating to the use of this website or purchases made through AuralenaShop.com shall be subject to the applicable legal jurisdiction.

---

CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us:

Auralena
Email: Contact.auralena@gmail.com
Phone: 0320-3818369
Website: AuralenaShop.com

Thank you for choosing Auralena.