RETURN & REFUND POLICY

Last Updated: August 31, 2026

At Auralena, we take pride in the quality and presentation of our fragrances. We want every order to reach you safely and provide you with a satisfying experience.

Please read our return and refund policy carefully before placing your order.

1. RETURN ELIGIBILITY

Due to the nature of fragrance products, perfumes that have been opened, used, sprayed, or tested cannot be returned or exchanged for hygiene and product-safety reasons.

A return or replacement may be accepted if:

• You received the wrong product.

• Your order arrived damaged.

• The product is defective or has a manufacturing issue.

• An item is missing from your order.

To be eligible, the product must be unused, unopened, and in its original packaging, except where the product was received damaged or defective.

2. DAMAGED ORDERS

If your parcel arrives damaged, please contact us as soon as possible after delivery.

We strongly recommend taking clear photographs or a video of the package and product immediately upon receiving the order. This may be required to verify the damage and process your claim.

After reviewing the issue, Auralena may offer:

• A replacement product.

3. WRONG PRODUCT RECEIVED

If you receive a product different from what you ordered, please contact our customer support team.

Once the issue is verified, we will arrange the appropriate replacement or resolution.

The incorrect product may need to be returned in its original condition before a replacement is dispatched.

4. CHANGE OF MIND

Because perfumes are personal-use products, we do not accept returns or exchanges simply because you do not like the fragrance, scent profile, or performance after opening or using the product.

We encourage customers to carefully review the product information before placing an order.

5. ORDER CANCELLATION

Orders may be cancelled only if the order has not yet been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

If you wish to cancel your order, please contact us as soon as possible after placing it.

6. REFUNDS

There is no Refund Policy here

7. EXCHANGE POLICY

We only provide exchanges in cases where:

• The wrong product was sent;

• The product arrived damaged; or

• The product has been verified as defective.

Exchange requests must meet the eligibility requirements described in this policy.

8. RETURN SHIPPING

If the return is the result of an error on our part, such as sending the wrong product or an approved defective/damaged item, Auralena will determine the appropriate return-shipping arrangement.

Returns caused by customer preference or change of mind are not eligible for return shipping reimbursement.

9. HOW TO REQUEST A RETURN

To request a return, replacement, or refund, please contact our customer support team and provide:

• Your order number

• Your name and contact information

• A description of the issue

• Clear photographs of the product/package

• Video evidence where applicable

Our team will review your request and provide you with the next steps.

10. IMPORTANT NOTE

Auralena reserves the right to refuse a return, replacement, or refund where the request does not meet the requirements of this policy or where the claim cannot be reasonably verified.

This policy does not affect any rights that customers may have under applicable consumer-protection laws.

CONTACT US

If you have any questions regarding our Return & Refund Policy or need assistance with an order, please contact the Auralena customer support team.

Auralena
Email: Contact.auralena@gmail.com
Phone: 0320-3818369
Website: Auralenashop.com

We are always happy to assist you.