PRIVACY POLICY

Last Updated: August 31, 2026

At Auralena, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from AuralenaShop.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, or contact us, we may collect certain information necessary to provide our services.

This may include:

• Full name

• Phone number

• Email address

• Billing and shipping address

• Order and purchase information

• Payment-related information

• Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, and pages you visit.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfil your orders

• Deliver your purchases

• Contact you regarding your order

• Provide customer support

• Process payments

• Handle returns, exchanges, and order-related issues

• Improve our website, products, and customer experience

• Prevent fraudulent or unauthorized transactions

• Send promotional or marketing communications where permitted and where you have provided appropriate consent

3. PAYMENT INFORMATION

When you make a purchase through our website, payment information may be processed by our third-party payment providers.

Auralena does not intentionally store complete payment card details on its own systems.

Payment providers may collect and process your information according to their own privacy policies and terms.

4. COOKIES

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand how visitors use our website

• Improve website performance

• Provide relevant marketing and advertising

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. MARKETING & COMMUNICATIONS

With your permission, we may use your contact information to send you information about:

• New fragrance launches

• Special offers

• Promotions

• Brand updates

• Other products or services that may be relevant to you

You may choose to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

6. SHARING YOUR INFORMATION

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Delivery and courier partners

• Payment service providers

• Website and technology service providers

• Analytics and advertising platforms

• Customer support service providers

These parties receive only the information reasonably necessary to perform their services.

We may also disclose information where required by applicable law or to protect the rights, safety, and security of Auralena, our customers, or others.

7. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. THIRD-PARTY SERVICES

Our website may use third-party services, applications, payment providers, analytics tools, advertising platforms, or social media integrations.

These third parties may collect or process information according to their own privacy policies.

Auralena is not responsible for the privacy practices of third-party websites or services that we do not control.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the details below.

11. CHILDREN'S PRIVACY

Our website is not intended to knowingly collect personal information from children.

If we become aware that personal information has been submitted by a child without appropriate consent, we may take reasonable steps to remove that information from our records.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

We encourage you to review this policy periodically.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how Auralena handles your information, please contact us:

Auralena
Email: Contact.auralena@gmail.com
Phone: 0320-3818369
Website: AuralenaShop.com

We value your trust and are committed to protecting your privacy.