Shipping & Delivery Policy

At Auralena, we want your fragrance to reach you safely, securely, and as quickly as possible. Every order is carefully packed before being handed over to our delivery partners.

Order Processing

Once your order is placed, our team will process and prepare it for dispatch.

• Orders are generally processed within 1–2 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• You will receive an order confirmation after placing your order.
• Once your order has been dispatched, you may receive delivery or tracking information where available.

Delivery Time

Delivery times may vary depending on your location and the courier service.

• Major Cities: Approximately 2–5 business days
• Other Areas: Approximately 3–7 business days
• Remote Areas: Delivery may take additional time depending on courier coverage.

Please note that delivery estimates are not guaranteed and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Auralena may offer free shipping promotions or special delivery offers.

Order Tracking

Once your order has been dispatched, tracking details may be provided through your registered contact information.

You can use the tracking information to follow your package's delivery status.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number and delivery details.

We will work with the relevant courier service to help locate your package.

Incorrect Address

Please make sure your shipping address, phone number, and other delivery information are correct before completing your order.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery charges may apply for re-shipping.

Damaged Packages

We carefully package every order to help protect your fragrance during transit.

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product. We will review the issue and assist you accordingly.

Contact Us

If you have any questions about shipping or delivery, please contact Auralena Customer Support.

We're always happy to help and make your shopping experience as smooth as possible.

Thank you for choosing Auralena.

Auralena — Where Every Scent Tells a Story.